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FAQs
We have compiled a series of frequently asked questions however please contact us if you want to discuss anything in further detail. We are always happy to help!
Fees
How much do sessions cost?
What is the weekly Compliance Fee?
What’s included in the fees?
Can I opt out of the All Inclusive service?
Why is nursery childcare so expensive?
Is there a Registration Fee or a deposit?
How and when will I receive an invoice for fees?
When are invoices due to be paid?
Do you charge for Bank Holidays?
Do we pay for holidays or absences for illness?
What forms of payment do you accept?
Do you accept the Isle of Man Preschool Credit vouchers?
If I have a question about payments or my account who do I ask?
Do you offer multi-child/sibling discounts?
Starting Nursery
How do I enrol my child at the Hopes & Dreams Childcare Group?
What age can my child start at Hopes & Dreams?
How long in advance should I book my child’s place?
I’m not sure exactly which sessions I will require when my child starts nursery. Can I alter the sessions closer to their start date?
Once my child has started can I increase or reduce their sessions?
Can my child have a trial visit?
Can I come and look around?
How do I book a viewing?
Who will look after my child?
Will it be a different person every session?
Will my child be happy at nursery?
Will my child make friends?
Will my child settle in nursery?
Can my child bring their favourite blanket or toy to nursery?
Can my child nap at nursery?
Is there a dress code or uniform?
Care
How many qualified staff do you have? Are all staff qualified?
What childcare qualifications do your staff hold?
How many staff are first aid trained?
What training do you offer to your staff?
Where do you recruit your staff from?
What is your adult to child ratio?
Join Us
Our unique 100% Happiness Guarantee means that you can be assured that your child will be happy at any of the Hopes & Dreams Childcare Group nurseries or preschools.
Choosing Hopes & Dreams gives you peace of mind that you’ve made the right choice for your child and your family.
To explore how your family can benefit from Hopes & Dreams, check availability or book a place for your child, call our enrolment team on 01624 628866 or send us a message using our enquiry form.
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